Property and corporate collections are an important pain point for many real estate companies but often utilize manual processes that result in frustrated property owners, incomplete financial projections, or ultimately a loss in revenue. As customer payment habits change, so does most of the collections technology and customer engagement processes.
This workgroup is evaluating technology integrations between systems to achieve a higher conversion rate and ultimately increase revenues across the industry. The RETA Rental Debt Collections Workgroup started in January 2021 and meets on a weekly basis on Wednesdays at 2:00 p.m. Central.
Please contact workgroups@retall.org to join this group and help define the future of the collections process. The relevant MITS standard may be found here.
Rental Debt Collections Workgroup Chairs
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| Jay Harris Vice President Fair Collections & Outsourcing, Inc. (FCO) | Tracy Legg Vice President Business Development Resident Interface by Hunter Warfield |